Refund Policy

Effective Date: 01/01/2026

1. Overview

At Three Detailers, customer satisfaction is important to us. This Refund Policy explains the circumstances under which cancellations, rescheduling requests, and refunds may be granted for our mobile car detailing services.

By booking a service with Three Detailers, you agree to this Refund Policy.

2. Customer Cancellations

Customers may cancel or reschedule an appointment up to 12 hours before the scheduled appointment time and receive a full refund.

Cancellation requests made less than 12 hours before the scheduled appointment may not be eligible for a refund.

3. No-Shows and Unavailable Vehicles

Refunds will not be provided if:

• The customer is unavailable at the scheduled appointment time.
• The vehicle is not accessible.
• The service location provided is incorrect or inaccessible.
• The customer fails to provide access to the vehicle within a reasonable period after our arrival.

In such cases, Three Detailers reserves the right to charge the full service amount.

4. Service Area Restrictions

Our services are only available within designated service areas.

If a booking is made using an incorrect address or if the actual vehicle location is outside our service area, Three Detailers may:

• Cancel the appointment;
• Reschedule the appointment; or
• Issue a refund at our discretion.

5. Company Cancellations

If Three Detailers is unable to perform a scheduled service due to circumstances within our control, including operational issues, staffing issues, or scheduling errors, customers will be offered either:

• A full refund; or
• Rescheduling at no additional charge.

6. Weather and Force Majeure

Mobile detailing services may be affected by weather conditions or circumstances beyond our reasonable control.

In these situations, Three Detailers may reschedule the appointment to the next available time without penalty.

If rescheduling is not possible, a full refund may be issued.

7. Service Satisfaction

If you are dissatisfied with the quality of service received, you must notify Three Detailers within 24 hours of service completion.

To assist in reviewing the concern, we may request:

• Photographs or videos of the issue;
• Additional information regarding the service performed.

Where appropriate, Three Detailers may, at its sole discretion:

• Re-perform part or all of the service;
• Provide a partial refund; or
• Provide a full refund.

8. Vehicle Condition Limitations

Refunds will not be issued because:

• Certain stains, odors, scratches, oxidation, or defects could not be completely removed;
• Results differ from customer expectations where no specific outcome was guaranteed;
• Pre-existing vehicle damage remains visible after cleaning.

Detailing services improve appearance but cannot guarantee restoration of all surfaces or conditions.

9. Refund Processing

Approved refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

10. Fraudulent or Abusive Claims

Three Detailers reserves the right to deny refund requests where there is evidence of:

• Fraudulent activity;
• Misuse of the booking system;
• False or misleading claims;
• Violation of our Terms & Conditions.

11. Contact Us

For refund requests or questions regarding this policy, please contact:

Three Detailers

Email: support@threedetailers.com
Phone: 0552549917